Viewing your order history

Your Order history allows you to check the details and status of any order you have made with Green Machinery, whether recent or some time in the past.

Order history is accessed from your My account page. Click the My account link in the top right of any page to sign-in to your account, or to go straight to your My account page if you have already signed-in.

On your My account page, click the View my orders link next to Order history to go to your Order history page.

By default your Order history page will display a list of all the orders you have made with Green Machinery.

You may also choose to:

• Filter your orders to show only those from the last 3, 6 or 12 months
• Enter an order reference number, to find a specific order

Filtering your order history

To show only your orders from the last 3, 6 or 12 months, simply click the arrow on the 'Filter' box, select one of the options from the drop-down list, and then click Apply.

Only those orders from within the selected time frame will then be displayed.

Searching by reference number

To find a specific order, enter its reference number in the box provided, and then click Find.

You will be presented with details of the corresponding order only.

If you have not yet ordered from Green Machinery, or if your filter or reference number search do not produce any results, the following will be displayed:

No orders exist based on your search criteria.

Either change your filter time frame or order reference number, or place an order!

Order Status

When you have found the order you are interested in, select View from alongside it.

A range of information about the order will be displayed - delivery and invoice addresses, payment card and product details, order date and perhaps the item of most interest for any recent orders - order status.

The possible settings of order status are as follows:

ACKNOWLEDGED

- The order has been confirmed and acknowledged.

CONFIRMED

- Payment for the order has been taken; the order is awaiting dispatch.

SHIPPED

- The order has been shipped; this completes the order.

DECLINED

- Payment for the order has been declined; this completes the order.

CANCELLED

- The order has been cancelled by the customer (or an administrator if requested).

Once you have confirmed to go ahead and place an order, that order will initially have an order status of ACKNOWLEDGED.

The order status will change to CONFIRMED, provided payment for the order can be processed satisfactorily.

If the items comprising a CONFIRMED order are in stock, they will be dispatched, and the order status will update to SHIPPED.

If payment cannot be taken for an order, it will receive the order status of DECLINED. This is the end of the order process; a new order should be placed (with new payment) if the item is still wanted.

An order can be cancelled at any time while it is still in the ACKNOWLEDGED status, if so the order status will change to CANCELLED. You will need to contact us if you wish to cancel an order which has passed beyond ACKNOWLEDGED status.